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Hotel Policies

ADVANCED PURCHASE or DISCOUNT POLICY


A deposit of 100% of stay plus taxes and fees (USD) is due upon reservation for advanced purchase rate and/or discount rates. Standard cancellation policy applies.


STANDARD RATE DEPOSIT POLICY


A deposit of 50% of your stay plus taxes and fees (USD) is due upon reservation. The remaining balance, plus taxes and fees (USD) will be due upon check-in.*


HOLIDAY OR EVENT POLICY


A deposit of 100% of stay plus taxes and fees (USD) may be due upon reservation for holiday or event weekends. In this case, the reservation is non-refundable.


CANCELLATION POLICY


(As of 11/30/16) Deposits are refundable 31 or more days prior to set arrival date, less a $50 service fee per room. Cancellations 30 or fewer days prior to arrival forfeit 50% of full stay.
Reservation date changes may only be made 31+ days prior to set arrival date. Reservation date changes 30 days or fewer prior to arrival will forfeit 50% of full stay.
No refunds or credits for early check-outs, inclement weather, or unused nights.

Must be age 21 or older to rent a guest room. Misrepresentation of age may result in full forfeiture of deposit upon check-in. Some group rates, holiday or event weekends may require 100% payment at the time of booking, in those instances deposits are non-refundable.

 

SMOKING POLICY


ICONA Smoking Policy

  1. No Smoking in Rooms, Public Interior of Hotel, or on balconies – Under the New Jersey Smoke-Free Air Act, any person found smoking in Hotel ICONA will be subject to a minimum fine of $250.00.

  2. No Smoking permitted in pool area

 

RESORT FEES


A resort fee of only 10% will be assessed per stay.
It is our mission at ICONA to provide every guest first class service. Resort fees, while the do not cover the cost, help to defray the cost so we may maintain this level of service and amenities for all of our guests.
Some services that the resort fees allow for are:

  • Wi-Fi available throughout the hotel
  • First come, first serve parking. One vehicle per reservation.
  • Valet included in resort fee during high-season
  • On-site fitness room
  • Luggage assistance
  • Pool monitoring, maintenance and towel service – seasonally Memorial Day – late September, weather permitting
  • Beach servers to set up two beach chairs and one beach umbrella per room at no charge – seasonally
    • Please note: additional chairs are available for $10 per day, additional umbrellas are available for $15 per day room charge
  • ICONA coffee and cozy ICONA robes for use in each guest room

 

PET POLICY


At ICONA Resorts we love pets; however, for the health, safety and comfort of all guests, our resorts are unable to accommodate pets.


PARKING


ICONA Cape May offers complimentary, on-site self-parking, maximum of one vehicle per room per night. Additional street parking is available. 
* All policies are subject to change.

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